All orders are shipped from our Natural Pet Marketplace warehouse located in Greeley, Colorado to the United States. International orders will be accepted in the near future. We apologize for any inconvenience.
Shipping costs are based on weight and distance. All orders will be shipped via FedEx. There are multiple shipping options available such as ground, 2nd day, next day, etc. To determine your shipping charges, simply add items to your shopping cart, enter your zip code and click on “process”.
All orders will ship within 48 hours of receipt, Monday through Friday, except for raw frozen food and bones, which only ship on Tuesdays. Occasionally, some products will be temporarily out of stock. If this is the case, we will ship those items as soon as they arrive or notify you if the wait will be longer than one week. If you would like to make a substitution, we are always happy to accommodate your preferences. Click Here if you would like to make a substitution. Be sure to include your name, email address, phone number and items ordered in the inquiry.
Raw Frozen Food and Bones Shipping
We require a six-pound minimum order on all frozen goods. This includes food, bones, or any combination thereof. All frozen raw food and bones will ship each Tuesday. Please place your order by midnight Sunday to ensure we have adequate inventory. We will try to fill orders placed on Mondays if stock is available. Orders placed on Tuesday will be sent the following Tuesday. All frozen foods must be shipped 2nd Day Air or overnight.
Ordering Frozen and Non-Frozen Items: If your order includes frozen and non-frozen items, here are your shipping options:
If you place one order, your frozen and non-frozen items will ship on the next Tuesday via frozen delivery methods. Your shipping confirmation will inform you of the expected date of delivery. If you have any questions, please contact us by clicking here.
You may submit two orders, one for frozen and one for non-frozen items. Your non-frozen items will ship immediately via your choice of delivery method; your frozen items will be shipped the next Tuesday via frozen delivery methods. Your shipping confirmation will inform you of expected dates of delivery. If you have any questions, please contact us by clicking here.
Delivery Instructions: Please leave delivery instructions for FedEx if you will not be available to accept your order in person. If your frozen food order will be left outside, please be sure it is kept out of direct sunlight. We guarantee your order will be frozen for three days from date of shipping.